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Working at heights remains one of the most common causes of serious workplace injury in Australia. Whether it’s roofing, scaffolding, tower work or maintenance on elevated structures, a fall can have serious consequences.
On many worksites, working at height is simply part of the job. The important thing is understanding the risks and knowing how to control them before work begins.
A working at heights course gives workers the practical knowledge needed to recognise fall hazards and use the right safety equipment safely. AlertForce delivers nationally recognised RIIWHS204E Work Safely at Heights training, along with refresher and combined training options for workers and organisations across Australia.
If you’re climbing onto roofs, working on scaffolding, installing cables on towers or maintaining elevated equipment, this training helps ensure you can do the job safely and meet workplace safety requirements.
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ACT Training Fund
RIIWHS204E Work Safely at Heights (ACT Govt Funded - call 1800 900 222 to check eligibility)
Canberra
$205
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Book NowThe RIIWHS204E Work Safely at Heights course teaches the knowledge and practical skills required to work safely where there is a risk of falling.
Workers learn how to identify fall hazards and apply appropriate control measures using the recognised fall prevention hierarchy. This includes eliminating fall hazards where possible, using passive fall prevention systems such as guardrails, applying work positioning systems and selecting suitable fall arrest equipment.
Training also covers how to inspect harnesses, lanyards and anchor points, how to use ladders and access equipment safely and how to recognise common hazards when working on roofs, scaffolding or other elevated structures.
Workers also learn about their responsibilities under WHS Regulations and OHS Regulations and how these apply to work at height.
The course reflects the guidance set out in the Safe Work Australia Managing the Risk of Falls at Workplaces Code of Practice, which outlines how fall hazards should be managed on Australian worksites.
The face-to-face course includes practical exercises where participants demonstrate how to correctly use fall protection equipment and follow safe working procedures.
The online working at heights refresher focuses on reviewing key safety knowledge and verifying existing competency.
Safety managers and PCBUs are responsible for ensuring workers have appropriate training when performing high risk work tasks involving fall hazards.
Working in Canberra? You might be eligible for subsidised training through the ACT Training Fund. Eligibility depends on individual circumstances, so contacting AlertForce is the best way to check whether funding may apply.
If you’re not sure which course you need, you’re not alone. Workers often search for a working at heights ticket, refresher or VOC without realising these are different training pathways.
The right option usually comes down to one simple question: are you getting your qualification for the first time, refreshing an existing one, or completing training alongside another safety course?
If you do not already hold a RIIWHS204E Statement of Attainment, you will need to complete the full face-to-face course.
This one-day course includes both theory and practical assessment and results in a nationally recognised working at heights certificate.
After successfully completing the training, participants receive a Statement of Attainment issued through Fresh Air East Coast (RTO Code 40599). This confirms competency in the unit RIIWHS204E Work Safely at Heights and is accepted by employers and regulators across Australia.
For many workers, this qualification is required before they are allowed to start tasks at height on site. It also means you know how to recognise fall hazards and use safety equipment properly once the job begins.
If you already hold a RIIWHS204E Statement of Attainment, you may only need refresher training.
The working at heights refresher online course allows workers to review key safety principles and confirm their knowledge through self-paced training.
Participants receive a certificate of completion after finishing the refresher. This certificate should be kept together with the original Statement of Attainment as evidence that refresher training has been completed.
Many employers ask workers to refresh their training every couple of years so they stay on top of current safety procedures and equipment.
The refresher does not replace the original qualification. Workers must already hold the full RIIWHS204E certification before enrolling.
You can learn more about this process in our guide to Verification of Competency.
Some jobs require workers to operate both at height and inside confined spaces. This is common in industries such as construction, utilities and infrastructure maintenance.
AlertForce offers a two-day combo course that delivers both RIIWHS204E Work Safely at Heights and RIIWHS202E Enter and Work in Confined Spaces.
Completing both qualifications together can save time for workers who need both certifications for their role.
More information about the combined program is available on the confined spaces training course page.
Heights training is essential in many industries where tasks are performed above ground level or near unprotected edges, for example:
Safety managers and PCBUs are responsible for ensuring workers have appropriate training when performing high risk work tasks involving fall hazards.
Working in Canberra? You might be eligible for subsidised training through the ACT Training Fund. Eligibility depends on individual circumstances, so contacting AlertForce is the best way to check whether funding may apply.
RIIWHS204E Work safely at heights
Duration
1 day face-to-face training
Delivery
Courses are delivered at AlertForce training locations across Australia or onsite at workplaces where suitable practical training facilities are available.
Assessment
Participants complete both theory and practical assessments demonstrating the correct use of fall protection equipment and safe working procedures.
Certification
Successful participants receive a Statement of Attainment issued through Fresh Air East Coast (RTO Code 40599).
A Digital ID card is also issued once competency is confirmed, giving workers a straightforward way to show proof of training when requested on site. Many worksites now ask to see evidence of training before allowing workers to begin tasks at height.
Identification requirements
Participants must complete 100-point identification verification during enrolment. This is a standard requirement for nationally recognised training and helps ensure certification records are accurate.
Course Online working at heights refresher (VOC)
Delivery
Self-paced online training
Assessment
Theory-based competency verification
Certification
Participants receive a certificate of completion, which must be kept alongside the original RIIWHS204E Statement of Attainment.
Regulatory compliance
The face-to-face RIIWHS204E course is nationally recognised and accepted by regulators across all states and territories.
The online working at heights refresher is designed as a supplementary training option for existing ticket holders and does not replace the initial qualification.
Training aligns with the Safe Work Australia Managing the Risk of Falls at Workplaces Code of Practice, which outlines the responsibilities of workers and employers when managing fall hazards.
Licensing and training requirements may vary between industries and jurisdictions, so workers and employers should confirm training requirements before enrolling.
AlertForce delivers working at heights training in major cities across Australia.
Training can also be delivered onsite for organisations that need group bookings. If you have a team that needs training together, onsite delivery can often be the easiest option.
When you book safety training, you want something straightforward, practical and recognised on site. That’s exactly what AlertForce focuses on.
Courses are delivered through AlertForce (RTO Code 91826), with Statements of Attainment issued by Fresh Air East Coast (RTO Code 40599), so your qualification is nationally recognised and accepted across Australia.
The training focuses on real situations workers face on site, from recognising fall hazards to using safety equipment properly. The aim is simple: when you leave the course, you should feel confident about what to look for and how to work safely at height.
AlertForce delivers training at locations across Australia and can also run courses onsite for organisations that need multiple workers trained together.
Participants also receive a Digital ID card once competency is confirmed, making it easy to show proof of training when it’s requested on site.
FAQ
Got questions? We’ve got answers. If you can’t find what you’re looking for, call us on 1800 900 222.
The RIIWHS204E course is the full nationally recognised qualification that includes both theory and practical training.
The online VOC refresher is designed for workers who already hold the qualification and want to confirm their existing competency. The refresher certificate must be kept together with the original Statement of Attainment.
Australian workplace safety laws require employers and PCBUs to ensure workers are trained to perform tasks safely where there is a risk of falls.
Training such as RIIWHS204E Work Safely at Heights is widely used across industry to demonstrate that workers have received appropriate instruction.
There is no single national expiry period for a working at heights ticket, but many employers require refresher training every two years to ensure workers remain familiar with safe work practices.
Yes. AlertForce can deliver RIIWHS204E working at heights training onsite for organisations with suitable facilities. This allows teams to complete the training together in an environment relevant to their work.
No. The online working at heights refresher is intended for workers who already hold the full RIIWHS204E qualification. Workers who have not previously completed the qualification must enrol in the full face-to-face course.
